Hello and a warm welcome from the whole team at Bordessa Holidays. We started a travel agency company because we just love what we do which can easily be seen through our passion and commitment when you’re dealing with us. We have years of experience and knowledge so able to provide you with expert advice on all types of holidays.
Our site isn’t an online booking site because we would rather love to hear from you. We would rather like to get to know exactly what type of holiday you are looking for and let us find the holiday that suit your needs and not just some website that provides no customer service and where you book a hotel that you know nothing about. We can offer you a much better service, be able to find you a holiday that suits your needs at the same online prices (majority of the time cheaper).
No enquiry is too small or too big for us and you can always rely on us as nothing is too much trouble and will provide excellent service from start to finish. Whatever your travel needs are or wherever you choose to go in the world you can count on two things:
1) You will get it all at Bordessa Holidays with the price you want
2) You can relax and be rest assured that you will always get expert advice and all the protection you will ever need when booking a holiday with us.
No one likes spending hours and hours trolling the internet for the best hotels at the cheapest prices so here at Bordessa Holidays we are an established member of The Global Travel Group (membership number M1877), the UK’s largest consortium of independent travel agents. This membership gives us the ability to work independently and keep our individuality but still have the access to the buying power of an enormous group which we are able to pass these savings onto our customers.
Also we are official booking agents for some of the biggest names on the highest street so if you see a price on a customer site .i.e. Thomas Cook then come to us and we can beat that price for you for the exact same holiday. We have the ability to treat every customer like it’s our one and only customer like a small business and able to provide you with the low prices of the bigger companies with big buying power.
For your peace of mind every holiday booked through us will be protected under the following protections:
- ATOL – every tour operator and supplier we use to book your flights or accommodation is always through an ATOL protected company. Any holiday booked which is inclusive of a UK flight will be automatically come under our ATOL protection and will be issued with an ATOL certificate confirming your financial protection. Your financial protection is very important to us and will never let you take a holiday without it.
What ATOL protection means for you is if the flight or hotel company go bankrupt then you will either receive a full refund before flying or if already abroad then alternative flights and/or accommodation will be provided as a matter of urgency and we’ll get you home in comfort?
- ABTA – As a member of The Global Travel Group, one of the largest groups of independent travel agents in the UK UK (similar to ABTA though offering better financial protection to you than ABTA alone does). The Global Travel Group’s “Customer Protection Guarantee Scheme” will also cover you by ensuring your funds are held in a legally protected client account. This means that in the unlikely event of Bordessa Holidays or The Global Travel Group failing, your money is safe and will be paid to the tour operator as normal or full refund provided.
Payments & Legal Information
Payment methods we accept are either cash if nearby for collection, debit card at no charge to yourself and credit card at the standard 2.5% bank charge per transaction. Card payments are taken through our online epdq facility and card details are taken over the phone so no bank details are ever saved on any of our systems nor written down or filed away in any of our offices so rest assured we only take details over the phone and never stored anywhere.
All prices we provide do already include all fares & taxes and any holiday we quote at that time can be secured at those prices with a deposits. The amount of deposit required is subject to the airline that is used and/or dependant on the tour operator’s terms and conditions. Final payment is due 10-12 weeks prior to departure and interim payments can be made in-between deposit and final payment if you require.
The prices we provide in our quotes are accurate at time of quoting and we try to hold those prices for as long as possible but these can fluctuate regular and must request an up to date quote if left for some time and the quote we provided might not be available anymore if sold out as it is a first come first serve basis so once they are gone they are gone but we only require a deposit to secure the holiday and the prices for you.
Making booking amendments or cancellations will come with a charge which is subject to the tour operator’s terms and conditions and charges will vary between each tour operator.
Deciding where to go on your holiday is a serious decision and of course only one you can choose, so before booking and keeping up to date with your chosen destination is important, so please make sure you visit the Foreign & Commonwealth Office (FCO) travel advice website for all the information and updates.